PRIVACY POLICY

Effective Date: 12 September 2026

R.G. Medical Hall ("R.G. Medical Hall", "we", "us" or "our") respects the privacy of visitors and users of our website. This Privacy Policy explains how we collect, use, store and protect information provided by you when you visit or use our website. R.G. Medical Hall
Near Sabitri School, Gopalgaon, Balasore – 756001, Odisha, India
Mobile: +91-9938116520
By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We May Collect

Depending on how you use our website, we may collect information such as:
Name
Mobile number
Email address
Address or location details, where voluntarily provided
Information submitted through our contact, enquiry, appointment or other website forms
Information relating to your enquiry or request
Technical information such as IP address, browser type, device information and website usage information
Cookies and similar technologies, where used on our website

How We Use Your Information

Information provided by you may be used for purposes including:
Responding to your enquiries and requests Contacting you regarding appointments, consultations or services requested by you Providing information about our pharmacy and healthcare-related services Processing requests or orders, where applicable Improving our website and customer experience Maintaining website security and preventing misuse Complying with applicable legal and regulatory requirements Communicating important information relating to your enquiry or transaction.
We will use personal information only for legitimate and relevant purposes.

Consent

Where consent is required under applicable law, we will seek your consent before processing your personal information for the relevant purpose.
You may withdraw consent where applicable. Withdrawal of consent may affect our ability to provide certain services or respond to particular requests where the information is necessary for that purpose.

Medical and Health Information

R.G. Medical Hall is a pharmacy and healthcare-related establishment. If you voluntarily provide health-related information through the website, we will handle such information only for the purpose for which it was provided or as otherwise permitted or required by applicable law.
Please do not submit confidential medical information through a general contact form unless the website specifically indicates that such information is required.
The website should not be used as a substitute for professional medical consultation, diagnosis or emergency medical care.

Sharing of Information

We do not sell or rent your personal information. Where reasonably necessary, information may be shared with: Service providers supporting our website or business operations Healthcare professionals or service providers where necessary to fulfil your request Delivery or logistics providers, where applicable Payment service providers, where applicable Government, regulatory or law-enforcement authorities where required by applicable law Professional advisers where necessary for legitimate business or legal purposes Any third-party service provider handling personal information on our behalf will be expected to maintain appropriate safeguards.

Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance user experience. You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. However, no website or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining business records, resolving disputes, complying with legal obligations, or for other legitimate purposes permitted by applicable law. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Third-Party Websites

Our website may contain links to third-party websites, applications or services. R.G. Medical Hall is not responsible for the privacy practices, security or content of third-party websites. Users are advised to review the privacy policies of such third parties before providing their personal information.

Children's Privacy

Our website is not specifically intended to collect personal information from children. Where a parent or lawful guardian provides information relating to a child for a legitimate healthcare or service-related purpose, such information should be provided only by or with the involvement of the parent or lawful guardian, as applicable.

Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights relating to access, correction, withdrawal of consent and other rights available under applicable data protection law. To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.

Third-Party Links

The website may contain links to third-party websites or services. Such links may be provided for convenience or informational purposes. R.G. Medical Hall does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws. The updated version will be posted on this page with a revised effective date.

Contact Us

For questions, requests or concerns relating to this Privacy Policy or the handling of your personal information, please contact: R.G. Medical Hall Near Sabitri School, Gopalgaon, Balasore – 756001, Odisha, India Mobile: +91-9938116520 Email: [Insert official website email address] We will make reasonable efforts to respond to privacy-related requests within the applicable legal or reasonable timeframe. Last Updated: 12 September 2026